Difficult Conversations Success

Tuesday, April 28, 2020 - 11:00am to 12:00pm PDT

FACILITATOR: Diane A. Ross (BCom & JD '89)

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Mastering the art of difficult conversations is critical to enhance communication within teams, increase productivity and reduce the stress associated with delivering difficult news. In this interactive webinar, you will learn simple but powerful tools, which will empower you to speak up with confidence, and assert yourself in a productive and professional manner.

Key takeaways:

  • Understand the costs of avoiding difficult conversations and how to overcome the fear of speaking up
  • Know your "why" so that you can adopt a productive goal and keep your conversations focused and on track
  • Learn the nuts and bolts of what to say using the ABC messaging model

About the Facilitator:

Diane A. Ross is an executive coach, leadership mentor, and difficult conversations expert who teaches people around the world how to have the courage to tackle difficult conversations with confidence, poise, and power. A former litigation lawyer turned author and professional speaker, Diane brings a combination of real talk, skill development and her signature no-nonsense approach to getting the job done no matter how difficult the situation may be. She is a Certified Executive Coach and trained in Advanced Negotiation and Mediation at Harvard Law School. Diane is also a UBC Alumna, Commerce (Hons) and Law (1989).

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